Refund and Dispute Policy
Last updated: June 2026
Wallet Credits
Credits purchased on looprix are non-refundable. If a technical error on our part results in incorrect billing, you are entitled to a credit adjustment.
Disputes
If you believe a charge is incorrect, contact our support team first. We will investigate and respond within 5 business days. If unresolved, you may escalate via Stripe's dispute process.
Resolution Times
We aim to resolve all billing disputes within 10 business days of the initial report.